Quick answers.
The questions buyers actually ask, answered honestly. Can't find what you need?Ask us directly →
Do you publish pricing on your website?
No — every project is custom. Booth size, configuration, accessories, design complexity, and timing all affect price. Submit a quote request and we reply within one business day with detailed pricing for your specific configuration.
How long does it take to get a quote back?
One business day. Submitted before noon on a weekday, you typically have a quote in your inbox by end of day.
What's your typical production lead time?
Two to three weeks from approved artwork for standard 10ft booths. Rush production at five business days is available with an upcharge. Larger booths (10×20, 20×20) run four to eight weeks. Custom builds run twelve to twenty weeks.
Do you offer rush production?
Yes — five business days standard rush, three business days for in-stock pop-up displays plus printed graphics, one business day for graphic-only reprints. Rush production carries an upcharge of 25–60% depending on timeline.
Where are you based?
Our production facility and showroom are in Etobicoke, Ontario (24 Ronson Dr, Unit #1). We ship across Canada and into the US.
Can I see and touch a sample before ordering?
Yes — walk-in consultations at our Mississauga showroom are free. We show display samples, fabric swatches, and finished booths in-person. Book ahead if you can; walk-ins are welcome too.
Do you offer design services?
Yes. Our standard service includes two design rounds for the booth backwall and counter graphics. Custom design service is available as an upgrade for more elaborate booth artwork.
What file formats do you accept for artwork?
PDF/X-4 with embedded or outlined fonts is preferred. We also accept AI and EPS. Raster-only formats (JPG, PNG, PSD) are accepted at our discretion — vector source files always produce better booth-scale print quality.
Do you do Pantone color matching?
Yes. Supply your brand's official PMS values with your file. We use a G7-certified workflow with calibrated proof-on-fabric for color matching within 2 Delta-E tolerance.
What's your return policy?
Custom-printed items are non-returnable per industry standard. If your order has a manufacturing defect or arrives damaged in shipping, we replace at no charge.
Do you ship to the US?
Yes — we ship to US shows with full customs brokerage support. Allow additional time and budget for cross-border logistics.
Do you handle freight to show advance warehouses?
Yes. We coordinate advance warehouse drop-off with the show's general contractor on every order. Direct-to-show is also available for tight-timing situations.
Are your fabrics fire-rated?
Yes — our standard 260 GSM polyester fabric carries NFPA 701 fire certification. Original signed manufacturer certificates ship with every order in case venue inspection requires physical documentation.
Are graphics washable?
Yes — our standard polyester fabric is machine-washable on cold delicate cycle. Air-dry flat or on the frame. Avoid the dryer.
How long do tradeshow displays last?
Frame life is effectively unlimited with normal handling — we have customers on year eight of the same aluminum frame. Graphics typically need replacement every 60–80 setups before fading and edge wear become visible.
Can I rent a tradeshow display instead of buying?
Yes — we rent at our Etobicoke facility and partner with rental providers in other Canadian cities. Rental runs roughly 30–40% of equivalent purchase price for a single show. Break-even with purchase is typically at the third show.
Do you have minimum order requirements?
No minimum. We've shipped single business cards and 20×20 island booths in the same week. Our pricing scales with complexity, not arbitrary minimums.
How do I get a custom booth designed?
Submit a quote request describing your requirements (show, dates, booth size, budget if known) and our design team responds within one business day with options and a preliminary timeline.
Do you offer setup and dismantle services?
We offer on-site setup support at GTA venues (MTCC, Enercare, Beanfield, TCC, International Centre) and coordinate union I&D labor at venues that require it.
Can I have my booth stored between events?
Yes — we offer paid storage at our Etobicoke facility for booths between shows. Common for multi-event annual exhibitor programs.
What payment methods do you accept?
Visa, MasterCard, American Express, and corporate cheques. Net-30 invoicing is available for government, non-profit, and established corporate accounts.
How do quote requests work?
Submit your cart along with contact details and any custom requirements. Our team replies within one business day with detailed pricing, lead time, and any clarifying questions. There is no obligation to proceed and the quote is good for thirty days.
Do you bid on government and procurement RFPs?
Yes. We're an established vendor with the City of Toronto, Region of Peel, Government of Ontario, and several federal departments. We handle standard government procurement workflows and NET-30 invoicing.
Is there a non-profit discount?
Yes — registered charities receive a discount on standard pricing. Provide your charitable registration number with your quote request.
Do you do bilingual French/English booth design?
Yes. We're experienced with Quebec exhibitors and Bill 96 compliance — French-first layouts with native-French-speaking copywriting and Pantone color matching across both versions.
Can I customize an existing kit instead of starting from scratch?
Yes — most customers do. Pick a base kit from the catalog, customize the graphics, and add any accessories or upgrades. Starting from scratch with a fully bespoke design is only necessary for custom builds above 10×20.
How do you handle reprints between events?
Replacement graphics are produced from your stored design files at any time. Most customers reprint graphics every 12–24 months as brand campaigns evolve.
What's the longest you've stored a customer's booth between events?
Years. We have customers with permanent storage agreements for booths that exhibit at a single annual show each year.
Do you make samples or proofs before printing?
Yes — every order goes through a digital proof stage where you approve the artwork before print production. For Pantone-matched orders we also provide a fabric proof for color verification.
How do I know what size booth to order?
Start with the size your show has allocated you (most are 10×10 by default). For first-time exhibitors with no allocation yet, 10×10 is almost always the right starting point. Read our complete guide for the full breakdown.
Can you ship to my home or office instead of the show?
Yes — direct-to-home/office shipping is standard. Many customers receive the booth, inspect it, and then ship it on to the show themselves via their own logistics process.
Do you handle the show electrical and internet setup?
We don't directly — those are coordinated with the show's electrical contractor. We provide the power-and-internet requirement specifications for your booth so you can submit the right orders to the contractor.
Still need help?
Our team replies to every quote request within one business day. Email, phone, or submit a quote — whichever is easiest.